Terms of use:
General conditions for online reservations.
The specified conditions are valid when booking hotel accommodation and purchasing gift vouchers through the central reservation platform of MGR Management EOOD – https://midiaresort.com/. In the event that promotional prices are available, additional payment terms and cancellation policies may apply and are an integral part of the description of the particular offer.
The offered hotel accommodation prices are valid only and only at the time of your visit to the “Reservations” section. They are subject to change and are dependent on hotel occupancy. MGR Management EOOD reserves the right to refuse an received, confirmed and paid reservation in case of an unforeseen situation.
Prices.
Hotel accommodation prices are subject to change at any time and may be affected by hotel occupancy and demand at different times of the year. All prices for hotel accommodation in the booking platform include VAT. The price of your stay is guaranteed after completing the booking process and receiving confirmation with a reservation number and prepayment. MGR Management EOOD reserves the right to cancel a confirmed and paid reservation, in case of detected abuse.
The final price chosen by you is per night/and/or stay and for the specific room, including tourist tax and VAT. In the event that during your stay you use additional services that are not specified in the description of the selected room type and offer / parking, minibar, etc. /, they should be paid on the spot at the hotel.
Promotional rates for hotel accommodation cannot be combined with other current offers or discounts. Prices do not include commission for tour operators or other persons.
Terms of payment and policy for cancellations of reservations at “MGR Management” EOOD.
Your reservation is considered confirmed after payment of the required deposit specified in the reservation form or the relevant offer. The reservation can be paid by credit card or bank transfer. Only in these cases is it considered guaranteed. The bank accounts in BGN and EUR are listed in the confirmation of your reservation. MGR Management EOOD accepts payments by bank cards with BORICA, VISA and MasterCard brands.
Bank: Allianz Bank Bulgaria AD
Recipient: MGR Management EOOD
ВIC: BUINBGSF
IBAN: BG65BUIN95611000414368/BGN/
IBAN: BG81BUIN95611000414371/EUR/
*Reservation changes or cancellations can be made without penalty up to 30 days before the check-in date.
*Reservation changes or cancellations made later than 14 days before the check-in date are subject to a penalty of 50% of the entire reservation value.
*In case of early departure, the value of the unused part of the reservation is not refunded.
*In the event of force majeure (disasters, pandemic travel restrictions and other force majeure circumstances), cancellation policies should be reviewed.
Refunds for reservations paid by card are made only to the card with which the payment was made.
Check-in and check-out of the premises.
The check-in time at Midia Family Resort Hotel is after 2:00 PM. Any arrival before this time will be subject to hotel availability. The check-out time of the hotel room is 12:00. Any release of the room after the standard regulated time takes into account the occupancy of the hotel.
Late check-out after 12:00 must be requested in advance in writing or at the reception of the respective hotel. It is confirmed if possible by the hotel and is additionally charged and paid at the hotel reception. For additional information, contact the hotel reception or reservations department directly.
Use of parking.
Car parking is free of charge, until the available parking spaces are exhausted. If there are no free parking spaces on the day of your arrival, a reception employee will direct you to the nearest public parking lot.
Pets.
Pets are allowed on the territory of the Midia Family Resort hotel for a fee of BGN 20 per day.
Tobacco smoking
Smoking is not allowed on the territory of the Midia Family Resort hotel, except in designated outdoor areas.
If you do not comply with this requirement, you will be charged a fee of BGN 200 for additional cleaning and refreshment.
Personal data protection policy.
MGR Management EOOD is the administrator of personal data within the meaning of the GDPR and processes the User’s personal data to fulfill its obligations in connection with the reservation made by the User.
The personal data protection policy of MGR Management EOOD regulates the type of information that is collected from Users, the method of its collection and the purposes of its use.
The provided personal data is fully protected and is used for the purpose of marketing analysis and a better understanding of the needs of the Users and accordingly improving the quality of the service offered. Without users’ personal data, the internet reservation system could not be used to make reservations.
MGR Management EOOD does not provide the name and e-mail address, which the user specified when making the reservation, to third parties for the purpose of sending commercial information.
For more information:
MGR Management EOOD
Company address: Bulgaria, Burgas, 6 Vyzhrazhdane str.
Hotel address: Aheloy, Zone Babata, Complex Midia Family Resort
Reg. Number: 202781521
VAT: BG202781521
Responsible Person: Mila Yanakieva-Ovcharova
Reservations Department: +359 886 220 028
Reception (June – September): + 359 884888660
e-mail: reservations@midiaresort.com
